Refund & Cancellation Policy

1. BuyOnLink Subscription Cancellations

We believe you should only pay for software that generates genuine value for your business:

• Immediate Self-Serve Cancellation: You can cancel your paid plan (Classic, Premium, Business) at any time from your Admin Console > Settings > Billing.
• Access Until Cycle Ends: When you cancel, your store remains active and accessible on your current paid tier until the conclusion of your prepaid billing period. We do not retroactively shut down your store midway.
• No Automatic Penalities: You will never be charged cancellation or account closing fees.

2. Subscription Refund Eligibility

• 7-Day Initial Upgrade Guarantee: If you upgrade to a paid plan for the first time and find that BuyOnLink does not suit your requirements, simply notify us within 7 calendar days of your upgrade for a 100% full refund of your subscription fee.
• Annual Plan Proration: If you paid for an annual plan and need to cancel after the first 30 days due to store closure, contact billing support for a prorated credit balance.
• Refund Processing Timeline: Approved refunds are processed through our authorized payment gateway partner and credited back to your original payment method within 5 to 7 business days.

3. Storefront Sales & Merchant Autonomy (For Your End-Customers)

4. Billing Disputes & Support Contact

If you notice an erroneous or unexpected charge on your statement, we strongly encourage contacting our billing desk before initiating a bank dispute: